Your nonprofit or library relies on software to get its work done, and unexplained software crashes and error messages can bring your work to a standstill. When this happens, it's tempting to call tech support immediately. But before you make the call, there are basic steps you can take to solve software problems on your own, or at least narrow down their causes.
The next time you have a software problem, try these troubleshooting tips in the order they're listed below. Carefully document the steps you take. That way, if a tech support call becomes necessary, at least you'll have a good idea of what isn't causing the problem.
